Privacy Policy
Covers data collection and use. These terms focus on account rules and gameplay. Both protect your information under Indonesian law.
LEGAL REFERENCE
Our Terms Shape Your Account
When you open an account with mikasajitu, you're joining a platform built around clear rules and your protection. These terms outline how we operate, what you can expect...
Transparent PolicyAccount SecurityFair Play CommitmentIndonesia-FocusedPayment Clarity
Policy Foundation & Jurisdiction
mikasajitu operates under the laws and regulations applicable to gaming platforms serving Indonesia and supported regions. Our terms comply with local payment frameworks and account-holder protections. We maintain clear policies on account creation, deposit and withdrawal processes, game rules, and dispute resolution. Your account is your responsibility — keep your login details secure and notify us immediately of any unauthorised activity. All
transactions through DANA, OVO, GoPay and QRIS are processed according to each provider's terms alongside ours.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
SUPPORT
Questions About These Terms
Live Chat Support
Our team is available during lobby hours to clarify any term or policy question. Open the chat widget in the bottom corner of your account dashboard.
Email Policy Team
Send detailed questions to our policy inbox. We respond within 24 hours with clear explanations tailored to your account situation.
Account Settings Help
Browse our in-app help centre for step-by-step guides on account security, payment methods, and term-related features you control.
WHY VISITORS TRUST US
Why Our Terms Matter
Account Protection
Your funds and personal data are protected under our security protocols and local payment regulations. We encrypt all transactions and never share your details without consent.
Dispute Resolution
If a transaction or game outcome is questioned, our terms outline a clear process. We investigate fairly and resolve disputes within 7 business days.
Payment Transparency
Every deposit and withdrawal is logged in your account history. Fees, if any, are shown before you confirm. No hidden charges ever.
Game Fairness
Our terms guarantee that all games use certified random-number generators. Results are never manipulated. You can request a game audit anytime.
Withdrawal Rights
You can withdraw your balance at any time, subject only to pending-bet settlement. No lock-in periods. Withdrawals process within 24 hours to your chosen method.
Term Updates
If we change these terms, we notify you 14 days in advance. You can review changes in your account settings and accept or close your account.
SIDE BY SIDE
How Our Terms Align Across Pages
Payment Methods Policy
Details DANA, OVO, GoPay and QRIS flows. These terms set the account-level rules that apply to all payment activity.
Responsible Account Use
Outlines account controls and limits you can set. These terms define what happens if limits are breached or misuse is detected.
Dispute & Refund Policy
Explains how we handle complaints. These terms establish your right to dispute and our obligation to investigate fairly.
Game Rules & Odds
Specifies how each game works. These terms confirm that all games follow certified fairness standards and your right to audit results.
Account Closure Terms
Details the process for closing your account. These terms outline what happens to your balance and data after closure.
Bonus & Promo Terms
Covers active promotions and bonus conditions. These terms set the baseline rules; promo terms add specific conditions on top.
QUICK SIGNAL
What These Terms Protect
Your Account Balance
Every rupiah in your account is yours. Our terms guarantee...
Login Security
You control your password and two-factor settings. Our terms require...
Game Integrity
Every spin, hand and market result is generated by certified...
Payment Privacy
Your DANA, OVO, GoPay and QRIS details are encrypted and...
Dispute Access
If something feels wrong, our terms guarantee you a fair...
Term Clarity
These terms are written in plain English for Indonesia. No...
Terms & Conditions Questions
Yes. You can close your account from settings at any time. We'll process any remaining balance to your payment method within 24 hours. Your data is retained only as required by law.
Use the 'Forgot Password' link on login. We'll send a reset link to your registered email. For security, the link expires in 30 minutes. If you don't receive it, contact support.
Completely. We never store your payment details. Each transaction is encrypted and processed directly with the provider. Your account only shows transaction history, not card or wallet numbers.
Report it to support within 48 hours of the game. We'll pull the certified game log and investigate. If an error is found, we credit your account immediately. You'll get a written response within 7 days.
We can update terms, but we'll notify you 14 days in advance. You'll see the changes in your account settings. You can accept them or close your account before they take effect.
You can set daily deposit, loss and session-time limits in your account settings anytime. These limits take effect immediately. You can increase them after 24 hours, or contact support to discuss your account.
We retain transaction records for 7 years as required by Indonesian financial regulations. Personal details are deleted after 2 years unless a dispute is pending. You can request a data export anytime.